Support Packages

Professional Technical Support Packages

It is PHYTEC’s goal to support our customers in all stages of their embedded development: from evaluation to OEM integration of our SBC modules. Accordingly, we offer a number of optimized support packages that best meet the various needs of our end users. These varying support packages also offer cost transparency in terms of OEM integration of our Single Board Computer subassemblies, allowing customers to attribute measurable support costs to their non-recurring engineering expenditures. We look forward to assisting you with your embedded development needs.

Support Packages

Basic Package Advanced Package Premium Package Turn-Key Package
Answering of Requests direct inquiries per e-mail direct inquiries per e-mail and telephone to primary PHYTEC Kit conact (typically the developers of the SBC module features in a particular kit) direct inquiries per e-mail and telephone to primary PHYTEC Kit conact (typically the developers of the SBC module features in a particular kit) direct inquiry via e-mail and telephone: up to 100 cumulative hours of support
direct, priority contact to lead product engineer
Response Time 48 hours 24 hours 24 hours response time: within 8 business hours, if possible within one hour
Term of the Support Package 90-day support contact duration 12-month support contact duration 12-month support contact duration 12-month support contact duration
Development Support 4 hours of support 12 cumulative hours of support optional add-on of up to 16 hours (maximum of 2 days) of one-site support at PHYTEC
28 cumulative hours of support
up to 10 days one-site consultations, either at PHYTEC or costumer site (if customer site, travel costs not included)
Cost 300,- EUR 1.200,- EUR 3.200,- EUR 20.000-, EUR