Support Packages

Our know-how
for your development

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Take advantage of our support offer - from our free commissioning guarantee to complex support packages with short, guaranteed response times and direct access to our development specialists.

Our support packages offer you a clear calculation basis with guaranteed support Services.

 

 

Available support packages

  Kit start-up Basic Advanced Premium Turn key
Support 1st level support 1st level support 2nd level support 2nd level support 3rd level support
Hourly effort Commissioning guarantee up to 4 h
Development support 		up to 12 h
Development support 		up to 28 h
Development support 		up to 100 h
Development support
Support channels • Email
• Support hotline
• Ticket system 		• Email
• Ticket system 		• Email
• Telephone (contact the kit developer)
• Ticket system 		• Email
• Telephone (contact the kit developer)
• Ticket system 		• Email
• Telephone (contact to top developers)
• Ticket system
reaction time within 24 hours within 48 hours within 24 hours within 24 hours within 1-8 h (highest priority)
Term of support during commissioning 90 business days 12 months 12 months 12 months
Costs included with kit purchase 300, - Euro 1.200, - Euro 3.200, - Euro 20.000, - Euro

Give us a call - 
we look forward to helping you!

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Support hotline:
+49 (0) 6131 9221 31
E-mail: support@phytec.de
Helpdesk: support.phytec.com

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Our embedded experts are there for you!

 

Secure your personal consultation appointment quickly, easily and free of charge.
30 minutes exclusively for you and your project!