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We are hiring: Technical customer support (m/f/d)

PHYTEC is an internationally active technology service provider for the development and production of embedded systems. Our customers are innovative OEMs, system integrators and application providers who rely on the quality of our products in their respective target markets Products and Services Achieve competitive advantages. Our service is based on standard products, which we can economically adapt to the respective customer needs through this advance payment. We achieve this through a long-term, reliable and value-oriented partnership. A principle that also guides us in our collaboration with our employees, shareholders and business partners. Our motto: Create values, strengthen strengths! Our values ​​are personal responsibility, respect, innovation and enthusiasm.

Your tasks:

  • You are the first point of contact for technical customer concerns via various communication channels.
  • Individual customer advice and support
  • Supporting customers and the sales department with technical issues as well as working closely with our FAEs
  • Direct support of our Products with existing documentation
  • They check new ones Products put through its paces.
  • Problem capture and problem classification are large parts of your daily business.
  • You will work out the solution to the problem either independently or with support.

 

Your profile:

  • Ideally, you have completed or are about to complete a science degree (e.g. math, physics) or an engineering degree (e.g. electrical engineering, mechanical engineering, industrial engineering, computer science, etc.).
  • Alternatively, you have completed technical training.
  • Working with various software topics fills you with enthusiasm.
  • You impress with broad technical expertise and are always looking forward to expanding this.
  • Yocto and Linux are not unfamiliar words to you.
  • Both we and our customers can sense your strong communication skills in your polite and open demeanor.
  • You divide your tasks independently and keep track of many requests.

She expects:

  • 30 days holiday and a 37,5 hour work week
  • A future-proof workplace
  • Company pension scheme and supplementary company health insurance
  • Profit sharing
  • A healthy work-life balance (e.g. flexible working hours)
  • free drinks (juices, coffee and water)
  • Free parking
  • JobRad
  • employee discounts
  • Company fitness (EGYM Wellpass)
  • employee events
  • A friendly and collegial atmosphere in a sustainable building with modern and bright rooms
  • High employee satisfaction and family cohesion are lived values
  • A location in the Rhine-Main area with a good infrastructure
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Are you looking forward to a new challenge?

We look forward to seeing you! We offer you the opportunity to work in an innovative, enthusiastic and future-oriented team. In addition to an interesting task, there are promising prospects for your personal and professional development. Together with you we will make it a bit better overall!